AUCTIONPAY PRIVACY POLICY
Introduction
AuctionPay respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
This privacy policy aims to give you information on how AuctionPay collects and processes your personal data in relation to:
- your use of this website as a visitor, including any enquiries or information you submit to us;
- our performance of a contract to provide hosting services to a third party organisation who provides online auction services to you and who has subsequently shared your personal data with us in the course of providing those services (“Partner Organisation”);This website is not intended for children and we do not knowingly collect data relating to children.Our aim is to only use and hold your personal data in ways that you would reasonably expect us to.
It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. We reserve the right to amend this privacy policy from time to time. If we amend this privacy policy we will make you aware of this via updates posted on our website.
Who we are
We are:
AuctionPay, 2637 Townsgate Road Suite 300, Westlake Village, CA 91362
This privacy policy is issued on behalf of the AuctionPay so when we mention “AuctionPay”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the AuctionPay responsible for processing your data.
AuctionPay is responsible for this website and where we collect personal data from you as a visitor to our website, we act as a controller.
Where we collect personal data about you from one of our Partner Organisations, that Partner Organisation is the controller and we act as a processor. To understand how your personal data is processed by the Partner Organisation you should refer to any direct communications or privacy notices provided by them or contact that organisation directly.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below:
AuctionPay
ATTN: Privacy Officer at [email protected]
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
|
Data Subject |
Types of Personal Data |
|
Website visitor / user |
IP address, e-mail, telephone number, usage data including information about how you use our website, products and services. |
|
Customer of online auction services provided by Partner Organisation |
Identity data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. Contact data including address, email address and telephone numbers. Financial data including bank account and payment card details. Transaction data including details about payments to and from you and other details of products and services you have purchased. Technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Profile data including your username and password, purchases or orders made by you. |
We do not collect any ‘special categories’ of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you make an enquiry in relation to our products or services, give us feedback or contact us;
- Automated technologies or interactions. As you interact with our website, we will automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive data about you if you visit other websites employing our cookies. Please see our cookie policy for further details; and
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
-
- analytics providers (such as Google based outside the EU;
- providers of technical, payment and delivery services Authorize.net andPaytrace (outside the EU/UK), Sage Pay (inside the EU) and eWAY (AU);
- Partner Organisations in the course of their performance of a contract with you and in the course of our performance of a contract with that Partner Organisation.
-
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with one of our Partner Organisations in relation to the services they are providing to you under your contract with that Partner Organisation.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.Generally, we do not rely on consent as a legal basis for processing your personal data.We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Data Subject |
Purpose of processing |
Lawful basis for processing |
|
Website visitor/user |
To assist or improve the individual’s use of the website To provide information on our services |
Legitimate interests (to administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Consent when the data subject has registered their information with us via our website, email or in person. |
|
Customer of auction house services provided by Partner Organisation |
In order to provide hosting services to our Partner Organisations and take direction from them as the controller including maintaining our accounts and records and supporting and managing our services to them. |
Legitimate interests (in order to provide hosting services to our Partner Organisation). |
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Internal third parties such as other companies in the AuctionPay;
- External third parties such as delivery partners, business partners, service providers, professional advisers including lawyers, bankers, auditors and insurers;
- HM Revenue & Customs, regulators and other authorities;
- Validation checks such as fraud prevention services, anti-money laundering compliance and similar services.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy;
- Any other party where we ask you and you consent to the sharing.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We share your personal data within the AuctionPay. This will involve transferring your data outside the European Economic Area (EEA). Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The transfer is to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission;
- We have entered into specific contracts approved by the European Commission which give personal data the same protection it has in Europe;Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
AuctionPay uses cookies and similar tools to improve the performance of the site and enhance your user experience. Cookies are small text files that a website may store on the device you are using (for example, your desktop computer, mobile or tablet) to view website content. The cookie helps the website, or another website, to recognise your device the next time you visit.
We are permitted to store cookies on your computer if they are essential to the operation of our website. We require your consent to use non-essential cookies on your computer. By consenting to our cookie settings you are consenting to the use of the data collected as set out in this policy.
You can stop cookies from being placed on your device. However, this will have an impact on the performance of our website. If you do still wish to know how to disable your cookies, please follow the guidance provided by your internet browser software.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.If you wish to exercise any of the rights set out above, you must make the request in writing to our Data Protection Officer.
Please note some of these rights are restricted in some circumstancesYou will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Last revised 10-September-2023
AuctionPay works with many Auction Software Providers and Gateways Including:
